Hotel Guru - Luxury Resort Management

Join Belitung Paradise Resorts as a Hotel Guru and elevate the standard of luxury hospitality in one of Indonesia’s most breathtaking destinations. As the heart of our guest experience, you will oversee premium service delivery, staff training, and operational excellence, ensuring every guest enjoys an unforgettable stay. Located in the stunning Bangka Belitung, you'll be part of a team dedicated to creating exceptional guest experiences in a serene and luxurious environment.

In this role, you will lead and mentor your team to deliver exceptional service, from check-in to check-out, ensuring our guests feel valued and cared for. You will also be responsible for implementing and maintaining high standards of cleanliness and housekeeping, using industry-leading tools like QSYS and Housekeeping Management System to streamline operations. With a focus on continuous improvement, you will work closely with the management team to enhance guest satisfaction and operational efficiency.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure high standards of cleanliness and service delivery.
• Train and mentor front desk and housekeeping staff to maintain premium service levels.
• Manage guest check-in and check-out processes efficiently using QSYS and Housekeeping Management System.
• Coordinate with the housekeeping team to ensure timely and thorough cleaning of guest rooms and public areas.
• Monitor and maintain inventory levels for housekeeping supplies and amenities.
• Implement and enforce hotel policies and procedures to ensure a seamless guest experience.
• Conduct regular inspections to identify areas for improvement and address any issues promptly.
• Collaborate with the management team to develop and implement strategies for enhancing guest satisfaction and operational efficiency.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a similar role within the hospitality industry.
• Proven track record of leading and training front desk and housekeeping staff.
• Familiarity with QSYS and Housekeeping Management System software.
• Strong communication and interpersonal skills to effectively interact with guests and staff.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Certification in hospitality management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.
• Must be willing to travel and work in a remote and tropical setting.

🛠️ Keahlian

Lowongan Terkait