IT Application Support Assistant Manager - Talent Pool (Bali-Based)

Join Erajaya, a leading technology-driven company, as an IT Application Support Assistant Manager in our dynamic Bali-based team. This role is perfect for seasoned IT professionals passionate about optimizing service delivery and driving continuous improvement in our IT infrastructure. Located in the vibrant city of Denpasar, you'll be part of a team that supports our operations across multiple locations in Bali, including Canggu, Ubud, Jimbaran, Nusa Dua, and Kuta.

As an IT Application Support Assistant Manager, you'll manage and support our IT applications, ensuring they run smoothly and efficiently. You'll work closely with our development and operations teams to identify and resolve issues, implement improvements, and ensure our applications meet the needs of our business. This role offers a unique opportunity to work in a fast-paced, innovative environment while making a significant impact on our operations.

We are looking for a proactive and detail-oriented professional with a strong background in IT application support. If you are ready to take on this challenge and contribute to our continued success, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

• Manage and support our IT applications, ensuring they run smoothly and efficiently
• Work closely with development and operations teams to identify and resolve issues
• Implement improvements to our applications to enhance performance and user experience
• Ensure our applications meet the needs of our business and comply with relevant regulations
• Provide technical support to end-users, resolving issues promptly and effectively
• Monitor system performance and proactively identify potential issues
• Document processes and procedures to ensure consistency and knowledge sharing
• Stay up-to-date with the latest technologies and industry trends to drive continuous improvement

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 5 years of experience in IT application support
• Strong knowledge of ITIL framework and best practices
• Experience with enterprise-level IT applications and systems
• Proficiency in using tools such as ServiceNow, Jira, and Confluence
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

🛠️ Keahlian

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